QT Blog January 2016
I thought for this month’s blog I would start with:
3 lessons I have learnt in 2015.
QT Tyres has tried several times to import cheaper truck tyres to satisfy everyone. We have decided that we are called QT Tyres which stands for Quality Truck Tyres for a reason, “to sell quality tyres”, so no more cheap tyres. We know Jinyu works. Our customers love the product, and if it’s sold for the right application, there is never a drama or failure.
I personally love great customer service. If I go into a shop for instance and they are vacuuming, or are on the phone or ignore me, I will not go back. It’s the same in our business. We are dealing with people, and we are very big on teaching every one that works for QT Tyres that great customer service is extremely important.
I’ve mentioned in previous blogs that 2015 was a very tough year for some companies in the transport industry. There were some major transport closures such as:
In June, the ATN (the Australian Transport & Logistic magazine) reported that the Sultan of Johor, Ibrahim Ismail, had ordered from Mac Trucks, a custom built rig worth over half a million dollars.
Mack finishes its most expensive truck ever for Sultan of Johor worth well-over previous record of $481,000
Mac trucks Australia vice president Dean Bestwick, who flew to Singapore to meet the Sultan in person for instruction’s said, “We’d never contemplated the features that have been included in his majesty’s truck. This is the most luxurious truck to have been built in Australia and probably the planet. Indeed. And beyond keeping him comfortable, hauling the Sultans power boat won’t be too hard either.”
Each month from now on I will interview either one of our staff, suppliers or customers.
This month, I am interviewing Jesse, who is our trainee tyre fitter for QT Tyres.
Q1: Karin: What made you decide to do tyre fitting as your career?
A: Jesse: “I thought there was plenty of work in that field and it didn’t seem too hard a job, but it soon proved me wrong...”
Q2: Karin: What’s the thing you like most about your job?
A: Jesse: “The people I work with.”
Q3: Karin: What’s been your main challenge in this job so far?
A: Jesse: “Fitting Truck tyres on the side of the freeway, it gets my adrenalin pumping.”
Q4: Karin: What do you like doing in your spare time?
A: Jesse: “Hanging out with friends.”
Q5: Karin: Jesse, you are one of the most laid back people I have ever met. Do you feel this is a help or a hindrance at work/ and why?
A: Jesse: “I feel like it’s a help because I feel that I am more tolerant of people.”